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I had a mixed experience at this hotel. The location, being inside a shopping center in Osaka's bustling Namba district, was incredibly convenient. The room was a bit cramped after adding a folding bed, but the daily complimentary drinking water was a nice touch. However, the room size was a downside for me.
Rooms
7.0
The room was equipped with all the necessary facilities and was conveniently located next to a shopping center with great food options. However, after adding a folding bed, it felt a bit packed. The complimentary daily drinking water service was excellent, but the room size itself was way too small.
Service
6.0
The staff were conversant in English and took care of us during our stay. However, the overall service had a somewhat unclean feel, and the room seemed tiny and unkept, not meeting our expectations for a hotel in the busy entertainment district. It might suit some, but it wasn't for us.
Location
8.0
The hotel's location inside a covered mall in the heart of Osaka's busy Namba district couldn't have been more convenient. It was central, allowing easy access to various attractions in Namba, including the subway and train stations. However, the area was too noisy and crowded for our liking.
Dining
9.0
The dining experience, mostly featuring Japanese cuisine with some Western options, was excellent and offered great value for money. Despite the amount paid, the food quality was delightful. The main dining area was away, but it was still worth exploring.
Facilities
8.0
The hotel had good dining options, offering mostly Japanese food. The facility was clean and comfortable, providing a great value for money dining experience.
Bill
United States,
January
2024
7.0/10
The hotel's rooms may be smaller than expected, yet considering the price and convenience, it's still the best value for money. While the space was cramped for three people and the layout seemed originally intended for two beds instead of three, the overall deal was quite satisfactory.
Rooms
6.0
The rooms were a bit on the small side and felt crowded with the extra bed, leaving minimal space to move around or store luggage.
Service
7.0
The service was generally nice and helpful, although there could be some room for improvement with the cleaning efficiency.
Location
8.0
The hotel's location is quite convenient for shopping and easily accessible from the train station. It's close to popular spots like BIC Camera, Shinsaibashi, and the Namba subway, making it an ideal spot for exploring the area.
Dining
7.0
The dining experience offered a good range of dishes, though it could benefit from including more non-wheat alternatives like brown rice or soba to cater to different dietary preferences.
Facilities
7.0
The hotel's facilities were satisfactory and met basic needs for a comfortable stay.
Great location
Cramped rooms
Mark
United Kingdom,
October
2023
6.8/10
I found the hotel to be a mixed bag. On one hand, it's conveniently located near Namba Station and surrounded by shops and eateries, making it very convenient for exploring Osaka. However, my room was quite dusty and needed some more attention to cleanliness. The service was friendly but could benefit from additional training. The dining options, included in the room price, were more Japanese-style, which was interesting to try, but not necessarily worth the additional cost. Overall, it's an okay choice for a short stay in a prime location.
Rooms
6.0
The room, albeit spacious based on Japanese standards, was dusty with some dirt on the floor.
Service
7.0
The service was friendly but could use some more training.
Location
9.0
The hotel's location near Namba Station was fantastic, offering easy access to various attractions and transportation options.
Dining
5.0
The dining experience, while including interesting Japanese dishes, wasn't really worth the extra cost.
Facilities
Frederick
United Kingdom,
July
2023
7.8/10
I was very pleased with my stay at the hotel. The room, while a bit cramped for my taste, was incredibly spacious considering the location and price. It was brand new, spacious, very clean, had a comfortable bed, and the soft bed sheets were of high quality. The service, while not as warm as I had expected, was still better than many places I've visited. The location was fantastic, with restaurants and shopping nearby. The dining experience was good, although I wish there were some non-wheat alternatives. Overall, a great value for money.
Rooms
8.0
The room was new, spacious, very clean, with a comfortable bed and high-quality soft bed sheets.
Service
7.0
The service was helpful and friendly.
Location
9.0
The hotel is very near restaurants and the shopping area. It's a great location for exploring the city.
Dining
7.0
The dining was good, but could include more non-wheat alternatives.
Facilities
8.0
The facilities were up to standard and met my needs during the stay.
clean
cramped room
George
United Kingdom,
May
2023
6.6/10
The hotel offers rooms that are smaller than expected but still clean. The staff members are generally helpful and friendly, with a minor exception noted at one point. The location is superb, particularly for those interested in being centrally located near transportation and entertainment options. Dining options are somewhat lacking diversity. Overall, the hotel is basic but conveniently located.
Rooms
5.0
The rooms are very tiny even for the booked twin bed room, leaving little space to move around or store luggage. They are basic and not too comfortable with a discrepancy from the online images.
Service
7.0
The staff is friendly and generally accommodating, although there was a slight issue with one individual during dinner on November 2nd.
Location
9.0
The hotel's location is unbeatable, close to Namba station and surrounded by numerous bars and restaurants, making it easy to explore the area on foot.
Dining
6.0
The dining options are decent but lack diversity, especially for Western guests who may prefer more variety like non-wheat alternatives or fresh seasonal fruits.
Facilities
Facilities meet basic needs without any standout amenities noted.
George
United States,
April
2023
7.8/10
However, the staff were lovely, kind, and efficient, offering tips like opening the window and providing fans to improve the room's stuffiness. The location compensated for the room, being centrally located near plenty of attractions and dining options.
Rooms
7.0
The room I got wasn't exactly as shown in the booking pictures, and the occupancy differed with 3 or 4 beds.
Service
9.0
The staff members were great at English, very customer-oriented, and greeted guests warmly. They even offered helpful advice on improving the room's air circulation.
Location
9.0
The hotel's location at the center of Namba was excellent, within walking distance of various tourist spots, restaurants, and the Namba train station.
Dining
6.0
The dining experience was a bit subpar for a 4-star hotel, but the value for money was decent.
Facilities
8.0
The hotel had facilities like dry cleaning and laundry services available.
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